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*Note: Product ride time can be reduced any where from 10-20 minutes, on a fully charged battery, depending on riders weight; various riding conditions and/or if product has been properly maintained.

  • Battery shows fully charged, but goes low after 10-15 minutes of use and/or unit run (very) slow.
  • Try the following:

    • Check riders weight & riding conditions, do not exceed the weight limit, go up a steep hill or attempt to tow objects. It is best to avoid these conditions at all times.
    • Check air pressure in front and rear tires, if pressure is low, inflate tires to recommended PSI (located on tire sidewall)
    • Check chain tension. If chain is too tight, refer to pg 6 in owner’s manual.
    • Check rear brake pads for signs that they are rubbing against the front tire (rim). If the brake pads are rubbing, readjust the brakes (Refer to pg 4 in Owner’s Manual)
    • Make sure charger is plugged into charger port correctly & indicator lights are working properly. If the charger is not plugged into the charger port correctly, then make sure to plug charger into charger port correctly and charger for 8 hours (refer to page 3 in the Owner’s Manual.)
    • Secure unit; turn power on & with NO weight on the unit, lift back end up & apply the throttle, if the rear wheel spins freely, then replace the battery.
  • Rear wheel barely moves.
  • Try the following:

    • Lift rear end up and manually spin rear wheel forward. Should spin 3-4 times with no resistance.
    • If the wheel does not spin freely, replace rear wheel.