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Privacy Policy

Latest Update: January 1, 2022

Razor USA is Committed to Your Privacy!

Because your privacy is important to us, Razor USA LLC (“we,” “us,” or “Razor”) have created the following Privacy Policy regarding the collection of your personal information when you communicate with the company or visit our websites, including www.razor.com and www.razor.com/share. We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.

We may periodically make changes to this Privacy Policy, which will be reflected on this page. It is your responsibility to review this Privacy Policy frequently and remain informed about any changes to it, so we encourage you to visit this page often. By visiting Razor’s websites, you accept the practices described in this Privacy Policy.

Users located in California have additional privacy rights. Please review our California Privacy Notice for detailed information concerning our use of personal information.

Privacy issues arising from Razor Share’s mobile application and Razor Share scooter service are governed by a separate privacy policy. Please review the Razor Share Privacy Policy.

What Information Do We Collect?

We collect personal and non-personal information about you and your usage of our website to help us provide you with better service:

  • Account Information: If you chose to create an account with us, we ask you to submit your first and last name, telephone number, delivery and billing street addresses, email address, and a password. Along with any personal information you choose to share with us, the account stores your communication preferences, past purchases, and information relating to any past purchases.
  • Payment Information: When you purchase products through our website, you will be asked to provide your first and last name, phone number, delivery and billing street addresses, and to enter credit or debit card account number, security code, and expiration date. We do not receive your credit/debit card information. All purchases on our website are made through secure third-party payment processors which collect credit card and other information from you. Our website uses PayPal Payflow Gateway and TSYS to process payments. You should consult PayPal’s and TSYS’s privacy policies for further information about their data collection and privacy practices.
  • User Activity Information: We collect personal information when you use and interact with our website, establish preferences, make selections, fill out forms, and click on links and pages. We use cookies and pixels to collect information for all website visitors, including IP addresses, device identifiers, page requests, pages visited, content viewed, and search queries.
  • Customer Support Information: When you discuss a service issue on the phone with a Customer Support associate, you may be asked to provide personal information, including first and last name, mailing address, phone number, and email address. We may request information about the Razor products you own, such as their serial numbers, date of purchase, and information relating to a support or service issue. Any phone call with Customer Support may be recorded and retained. We also retain all your written communications with Customer Support, including through submissions of an online form, email, text, or mail.
  • Anonymous and Aggregate Information: This is a type of information that does not identify a single user individually. This information includes group demographics, interests, internet and website data traffic, analytical and statistical data, and aggregate information. This includes, but is not exclusive to, the use of cookies and pixels to determine website traffic, amount of time a user may spend on our website or any affiliate website of ours, when a user travels from one affiliate website to another, and total views during a certain period of time.

How Does Razor Use the Information It Receives?

Information about our customers is an important part of our business, and we do not sell or rent your contact information to other marketers.

We may use or disclose the Personal Information we collect from you or about you to do one or more of the following:

  • To fulfill or meet the purpose for which you provided the information. For example, if you share your name and contact information to ask us a question or inquire about our products or services, we will use that personal information to respond to your inquiry.
  • To communicate with you about your account, interactions, or transactions.
  • To contact you and to inform you about products, services, promotions, special offers, and/or events that may interest you.
  • To provide, support, personalize, and develop our website, products, and services.
  • To create, maintain, customize, and secure your account with us.
  • To process your requests and purchases and prevent transactional fraud.
  • To provide you with customer support, including to investigate and address your concerns and monitor and improve our responses.
  • To personalize your website and online experience. Razor and third parties may deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our website, mobile applications, third-party sites, and via email or text message (with your consent, where required by law). (See Remarketing & Targeted Advertising, below.)
  • To help maintain the safety, security, and integrity of our website, products and services, databases, other technology assets, and business.
  • For research, analysis, and business development, including to optimize, develop, and improve our website, products, and services.
  • To direct website visitors from outside the U.S. to the proper website.
  • At your request, to provide you with the locations of service centers near you.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • To protect our legitimate business interests and to comply with our contracts with you, service providers, and third parties, including federal, state, and local authorities where required.

Who Does Razor Share Your Information With?

We share your personal information with our trusted service providers. Service providers perform a variety of functions for us, including assisting in the design, format, function, and hosting of our website; providing analytical and statistical data regarding website use; supporting website security; enabling purchases and verifying delivery and billing addresses; providing links for the sale of our products by our authorized retailers; providing access to product reviews; and assisting with customer support.

We also share your information with third parties, including network advertisers and social media networks like Facebook, Instagram, YouTube, and Twitter.

We share information with government, regulatory, and law enforcement agencies and third parties when required by law or when necessary to protect Razor’s legal rights and perform its contractual obligations.

Terms and Conditions, Notices, and Revisions

If you choose to visit our website, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms and Conditions, including limitations on damages and application of the law of the State of California.

Our business changes constantly, and our Privacy Policy and the Terms and Conditions will change also. We encourage you to check our website frequently for updates. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account.

By creating an account, you represent that all the information is correct and your own and you are at least 18 years of age or age of majority in your state, whichever is older. You agree that you will not use this website to further any illegal activity, or engage in any abusive, harmful, or improper use of this website. You will not use this site to submit or upload any harmful content, including offensive, sexually explicit, obscene, harassing, defamatory, abusive, or discriminatory content. You will not interfere with the website operator in any way, including falsifying account information, hacking, probing, scanning, transmitting viruses or other harmful computer code, use automated code to attempt to collect information from this website, use or post intellectual property of another without their prior express permission, use or borrow any content from Razor in any unauthorized manner. Razor assumes no responsibility for monitoring or modifying the posting of any user content. However, Razor reserves the right, in its sole judgment, to take down any content which Razor deems inappropriate or which violates the Terms and Conditions or the policy of this website.

Special Note About Children


The information-gathering portions of our website are not intended for or directed to persons under the age of 18. The products that Razor sells are not intended for purchase by children. Razor sells children’s and adult products for purchase by adults. By using our website, including registering your Razor product or providing Razor with any information, you represent to Razor that you are 18 years of age or older and that any information you provide to Razor about a third party is for a third party that is 18 years of age or older.

Do Not Track

We currently do not respond to “Do Not Track” requests. Please check back at a future time for updates to our policies.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of or under license by Razor USA LLC and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Razor and protected by U.S. and international copyright laws.

In compliance with the Digital Millennium Copyright Act (“DMCA”), Razor responds to any notifications of copyright infringement with respect to user content and will take swift action to remove or disable access to allegedly infringing content. Razor may, in its sole discretion, terminate any users or accounts or any users who are deemed to be repeat infringers.

If you believe that any content displayed violates the DMCA, please contact [email protected] or write to Razor USA, ATTN: Customer Service, DMCA, 12723 166th St., Cerritos, California 90703.

Cookies and Other Technologies

Razor’s websites use “cookies” and “pixel” technology to track customers’ activities on the website. As is standard practice on many corporate websites, we gather certain information automatically and store it in log files. As you browse our websites, we may gather navigational and click stream data revealing pages visited and how long various features are used. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data. We use this information (which does not identify individual users) to analyze trends, administer the site, track users’ movements around the site and gather demographic information about our user base as a whole.

Remarketing & Targeted Advertising

Razor may work with third-party online or mobile network advertisers that use cookies, pixels, transparent GIF files, or other non-cookie technology to help us manage advertising at our website, www.razor.com. These technologies enable third-party ad networks to recognize a unique cookie on your computer, tablet, or mobile device and may be placed by us, our network advertising firm(s), social media companies, or by another advertiser that works with our third-party network advertiser(s) (“Network Advertisers”). This enables these Network Advertisers to place a cookie on your computer and to receive information (including for example your IP Address, internet tracking data, and advertising IDs) from that cookie that may include information about your visits to this and other websites. The information that is collected and shared in this fashion does not contain your name, address, telephone number, or email address. However, it is linked to the device identifier of the device you are using to keep track of all the sites you have visited that are associated with the ad network.

This information may be used for the purpose of targeting advertisements on our sites and other sites and to learn which ads bring users to our sites. The data received by the Network Advertisers allows them to measure advertising effectiveness and to provide advertisements on other websites about our goods and services that are tailored to you and that may be of interest to you on these other websites. These Network Advertisers may in turn disclose your cookie data to other network advertisers to allow these advertisers to display ads to you as well.

You may delete the cookies on your browser or use the cookie settings on your browser. All browsers are different, so visit the “Help” section of your browser to learn how to delete the cookies we set in your browser and about cookie preferences and other privacy settings that may be available. You can opt out of receiving targeted advertising from members of the National Advertising Initiative by clicking the “Ad Options” icon on the advertisements or by going to www.networkadvertising.org.

In addition, we support the cross-industry Self-Regulatory Program for Online Behavioral Advertising as managed by the Digital Advertising Alliance (DAA). As part of this service, we are working to create policies so that our online advertisements and websites will sometimes be delivered with icons that help consumers understand how their data is being used and provide choice options to consumers that want more control. The DAA maintains a web site where consumers can opt out from receiving interest-based advertising from some or all the network advertising companies participating in the program (www.AboutAds.info/choices).

Third-Party Sites

Razor contains links to third-party websites, including Razor’s retailer partners and social media websites Facebook, Instagram, Twitter, and YouTube. Razor is not responsible for the privacy practices or the content of such websites. Your use of these third-party websites is entirely at your own risk. When you click on a link to a third-party website or “like” or “share” content using the social media buttons, you are taken to that company’s site. Any log-in, registration, purchases, or use of the site is done directly with these third-party websites. Please refer to the third party’s Terms of Use or Privacy Policy for more information if you have any questions about their practices.

Privacy Questions

If you have any questions about privacy at Razor.com, please send an email to [email protected] with a thorough description or go to our About Us page to submit an electronic contact form, and we will try to resolve it.

Razor may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website, along with the updated Privacy Policy.

 

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