(Last Updated December 1, 2021)
California residents have additional privacy rights, which we describe below.
We collect or receive information in different ways. The information we collect depends on how you use and interact with our Services. In many cases, you can choose the information you provide to us, although certain information (such as account information) is required for us to provide the Services and if it is not provided, we will not be able to provide the Services. We use and disclose this information for the purposes described further below.
As a general matter, you can browse the App without submitting your personal information to us. However, there are circumstances in which you may supply us or our Services providers with your personal information. These may include, for example:
We use your information to:
Information about our customers is an important part of our business, and we do not sell or rent your contact information to marketers for advertising purposes. We share your information with our Services providers and other third parties, as described in this section:
We keep your information for as long as is reasonably necessary to provide the Services to you or until your account is deleted, whichever is longer, subject to any longer period as may be required by applicable law or notified to you. Examples of some of our retention periods are set out below.
|Type of Data||Retention Period|
|Account Information, Location Information||Lifetime of the account.|
|Payment Information||Razor retains last four digits of your credit card for the lifetime of the account. Razor does not have access to or retain full credit card information.|
|Driver’s License Information||After we conduct verification checks to ensure the license is valid, we do not retain driver’s license number.|
|Customer support communications||Lifetime of the account.|
When you delete your account, it may take us additional time to fully delete your information from our databases and system logs. We may also retain information from deleted accounts to prevent fraud, collect fees, enforce the Terms & Conditions, comply with the terms of our license to operate, comply with legal obligations, or to enforce our legal rights.
If you choose to use the Services, such use and any dispute over privacy is subject to this policy and our Terms & Conditions, including limitations on damages, arbitration of disputes, and application of the law of the State of California.
The information-gathering portions of this site are not intended for or directed to persons under the age of 18. Use of the Services is intended only for persons 18+ years of age. By using the Services, you represent to Razor that you are 18 years of age or older and that any information you provide to Razor about a third party is for a third party that is 18 years of age or older.
We currently do not respond to Do Not Track requests. Please check back at a future time for updates to our policies.
All content included on the App, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of or under license by Razor and protected by United States and international copyright laws. The compilation of all content on the App is the exclusive property of Razor and protected by U.S. and international copyright laws.
If you have any questions regarding this Notice, you can contact us at [email protected], by going to our About Us page on www.razor.com to submit an electronic contact form, or by calling us at (833) 527-8645. Please submit requests through our designated methods.
If you are a California resident, you are entitled to certain additional rights over your personal information. We explain your California Consumer Privacy Act rights in this section. If you are not a California resident, this section does not apply.
The California Consumer Privacy Act of 2018 (“CCPA”) gives California residents the right to know what categories of Personal Information Razor collects about them and how and for what purposes we use and share that information.
As used in this Privacy Notice, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. Personal Information includes, but is not limited to, the categories of Personal Information identified below if such information identifies, relates to, describes, is reasonably capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular individual or household.
|Category||Examples of Personal Information We May Collect|
|A. Identifiers.||A real first and last name, Internet Protocol address (IP), email address, online identifier, account name, randomly generated alphanumeric identifier, driver’s license number, birth date.|
|B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).||A name, email address, telephone number, credit card number, debit card number, or any other financial information.|
|C. Protected classification characteristics under California or federal law.||Age, to verify that users of the Razor Micromobility scooters are over 18 years of age.|
|D. Commercial information.||Records of products or Services purchased, rented, obtained, or considered; refunds; or other purchasing or consuming histories or tendencies.|
|E. Biometric information.||Voice recordings when you call our customer support line; photographs that may reveal your face.|
|F. Internet or other similar network activity.||Information on a consumer’s interaction with a website, application, Razor Micromobility scooter, or advertisement.|
|G. Geolocation data.||Physical location or movements when using our App or scooter.|
|H. Sensory data.||Voice recordings when you call our customer support line; photographs that may reveal your face.|
|I. Professional or employment-related information.||None.|
|J. Education information, as defined by the Family Educational Rights and Privacy Act||None.|
|K. Inferences drawn from other personal information.||None.|
We do not sell Personal Information related to use of Razor Micromobility Services or products.
If you are a California resident, you have the right to:
Should you exercise any of your privacy rights as a California resident, we will not discriminate against you by offering you different pricing or products, or by providing you with a different level or quality of the Services, based solely upon your request. However, in some circumstances, we may not be able to provide the Services if you choose to delete your Personal Information.
By continuing to the Razor Micromobility site, you agree to these terms.