Frequently Asked Questions

Q: Who is Razor?

A: Razor has been on the forefront of mobility innovation since 2000 when we reimagined the kick scooter that became a global phenomenon for every age. We then launched our first electric scooter in 2003, and ever since, we have continued to innovate with new mobility products for all ages.

Q: What is Razor Micromobility?

A: Razor Micromobility is our newest product that allows any adult to easily access one of our specially designed electric scooters in communities across the U.S. Razor Micromobility helps make those short-term commutes easy while leaving your car at home.

Q: How do I start riding?

A: Razor shared scooter application utilizes a simple user registration process, requiring that riders have a valid driver’s license and are over 18 years of age. Helmets are required. In the app, riders can locate a scooter, rent the scooter by scanning a QR code, and then end their ride and complete payment. Razor’s app relies on Bluetooth, GPS, and cellular technology to remain connected to the scooter.

Q: How old do I need to be to ride?

A: You must be at least 18 years old with a valid driver’s license. All applicable local laws do apply.

Q: What is different about Razor Micromobility scooter?

A: Our new Razor Micromobility has been custom designed from the ground up to provide more comfort, safety, and fun for our riders while withstanding the wear and tear of heavy daily use. Our scooters have UL-compliant batteries, cushy front air tires, a wide deck big enough for two feet side-by-side, and a rigid steel frame designed to best handle a shared service. Razor’s shared scooter is GPS tracked, and it has a headlight and taillight for increased visibility. Razor’s shared scooter has a runtime of 80+ minutes, and it travels at a maximum speed of 15 miles per hour. Every evening all scooters are collected and maintained by qualified experts to ensure peak performance, safety and reliability. The new Razor Micromobility scooters aren’t our original electric scooters, these have longer run times, stronger batteries, disk brakes and state of the art hub motor technology.

Q: When can I use a Razor Micromobility scooter?

A: Our scooters are operational 24/7 in most locations. In San Antonio, our scooters are operational from 6am to 11pm per city regulations.

Q: Does a regular state-issued driver’s license suffice, or do I need a special license?

A: In most states, a valid driver’s license is required. No special license or certification is needed to ride.

Q: How do I delete my account?

A: Please contact our Ride Share support center by starting a live chat in our app, emailing us at [email protected] or by calling (833) LAST-MILE.

Q: How do I report a broken or malfunctioning Razor e-Scooter?

A: You can contact our Ride Share support center by starting a live chat in our app, emailing us at [email protected] or by calling (833) LAST-MILE.

Q: How does Razor ensure that scooters are parked correctly?

A: Razor employs parking monitors to continuously circulate throughout the community. Those parking monitors will move poorly parked scooters and address any complaints reported as quickly as possible. Razor can also restrict parking in specific areas or outside the community through geofencing and GPS technology. Razor’s mobile app provides community-specific rider education after each ride to show nearby parking and encourage good parking behavior.

Q: Are Razor Micromobility scooters available to rent rain or shine?

A: Yes. We encourage caution and common sense to be safe when you ride.

Q: When will Razor Micromobility be available in my city?

A: New locations will be announced as soon as they become available. Please keep an eye on our social media for location updates.

Q: What about helmets? Do I really need to wear one?

A: Yes. Each city and state differs regarding helmet laws and electric scooters. We strongly encourage ALL riders to wear a helmet.

Q: What is prohibited on a Razor Micromobility?

A: We encourage common sense. No drinking or scooting while impaired. No talking on cell phones, listening to music, or having more than one rider on a scooter. We discourage bags and other items that would be distracting.

Q: Where should I park my Razor when my ride is finished?

A: When you are finished with your ride, you can park the scooter on the sidewalk pavement or near a bike rack. Please do not park in a red zone (which are located on the map in the app), in pedestrian walkways, wheelchair accessible paths, driveways, crosswalks or loading zones.

Q: Who charges Razor e-Scooters?

A: Razor employs workers to ensure that e-scooters are maintained for safety and peak performance. Razor’s maintenance staff is fully trained in safely transporting, maintaining, and charging every scooter.

Q: How often are Razor Micromobilityd e-Scooters maintained?

A: Razor professionals inspect and maintain each of its scooters every night to improve safety, reliability, and performance. Given our 18 years of experience in designing, building, and maintaining scooters, we are confidently able to monitor the entire fleet’s condition before putting vehicles out for rent each day. Should scooters require repair, Razor carries a local supply of spare parts and replacement vehicles to ensure operations continue smoothly.

Q: How can I apply for employment with Razor?

A:  If you are interested in working with our team, please visit the link below to view our available job openings:

Q: What is the First Wheels Program?

A: A part of Razor’s DNA is creating ways for youth and adults to be active together by leaving the screens at home. Razor’s First Wheels Program provides Razor kick scooters to youth who do not have access to a scooter. Every city Razor Micromobility launches in, First Wheels Program provides kick scooters to the local non-profits as a part of our commitment to investing in the community at every age.

Q: My Razor e-Scooter won’t unlock! What should I do?

A: Please utilize our in-App Live Chat with any questions during your ride.

Q: Where can you ride the e-scooters?

A: Razor Micromobility scooters must be ridden in bike lanes wherever possible. Sidewalk riding is prohibited.

Q: Can I rent multiple e-scooters at a time?

A: Each mobile device can only be connected to one scooter at a time.

Q: Why is there a City Council fee for rides in Tempe, AZ?

A: On January 10, 2019, the Tempe City Council approved and mandated a daily fee on dockless scooter companies operating in the City of Tempe. If you have any questions regarding this fee, you may contact the Mayor and City Council at (480) 350-8110.

Q: Does Razor have a low-income program for Rideshare?

A: As part of Razor’s ongoing efforts to expand accessibility to new transportations options, we offer an affordability program that discounts our initial unlock fee and price per minute depending on where you live. For more information or to submit an application, please click here.

Q: I have a question not covered here. Who can I ask?

A: Email us at [email protected].

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